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Due to the Coronavirus pandemic, Shop-Vac Corporation has received numerous inquiries about filtration materials in its products.  This communication is meant to answer such inquiries.

First, the filter materials used in the vacuum cleaners are for no purpose other than to protect the end users of Shop Vac products from particles or debris being expelled back into the ambient air during operation.  They are in no way designed or intended to protect humans from bacteria, viruses or other pathogens.  Second, direct contact or coverage of the human mouth or nose with the filter materials are strictly forbidden for any purpose.  Under no circumstances should anyone attempt to make a mask or mask material from any filters manufactured, sold or distributed in the market for or by Shop-Vac Corporation.  These materials were not designed, intended or designated for this type of use.  Please consult the CDC website for more information at https://www.cdc.gov/coronavirus/2019-ncov/index.html.

Customer Service

Looking for an authorized Shop-Vac® service center in your area?

Our service center listing is available in Adobe® Reader® format for download. If you do not have the Adobe® Reader® software installed, you can download it by clicking here.

View our Holiday Schedule

Or contact us by phone or email:

Canada Customer Service
Phone: (905) 335-9730
Web: Submit Support Request. All emails are answered in the order they are received during regular business hours.
Regular Business Hours: Monday - Friday, 8:30 a.m. - 4:30 p.m. (Eastern Standard Time)

Visiting us from outside Canada? Check our International Services page for assistance.