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Due to the Coronavirus pandemic, Shop-Vac Corporation has received numerous inquiries about filtration materials in its products.  This communication is meant to answer such inquiries.

First, the filter materials used in the vacuum cleaners are for no purpose other than to protect the end users of Shop Vac products from particles or debris being expelled back into the ambient air during operation.  They are in no way designed or intended to protect humans from bacteria, viruses or other pathogens.  Second, direct contact or coverage of the human mouth or nose with the filter materials are strictly forbidden for any purpose.  Under no circumstances should anyone attempt to make a mask or mask material from any filters manufactured, sold or distributed in the market for or by Shop-Vac Corporation.  These materials were not designed, intended or designated for this type of use.  Please consult the CDC website for more information at https://www.cdc.gov/coronavirus/2019-ncov/index.html.

International Services

Have a question? Check our Frequently Asked Questions page or our Troubleshooting page. If you can't find what you need on one of these pages, check the listings below for contact information.
(Note: Australian, Canadian, Mexican, and New Zealand visitors, we have online service center listings.)

Austria Customer Service
Bahag Handels Ag
Straubingerstarsse 25
A-4600 Wels
Telephone: 43-72-42-625-0
Fax: 43-72-42-625-9117

Fa. Zgonc Handelsges.m.b.h.
Modecenterstrasse 3
A-1030 Wien, Austria
Telephone: 011-43-1-74060
Fax: 011-43-1-7494276

Australia Customer Service
Shop-Vac Australia Pty. Ltd.
Unit 5/71 Frankston Gardens Drive
Carrum Downs VIC 3201
Telephone: 61-3-9775-1020
Fax: 61-3-9770-8156
Email: shopvac@shopvac.com.au
Online Service Center List

Canada Customer Service
Shop-Vac Canada Limited
Telephone: 905-335-9730
Email: cus-serv-ca@shopvac.com
Online Service Center List

Costa Rica Customer Service
Capris S.A.
Frente A La Imprenta Nacional
La Uruca
San Jose, Costa Rica C.A.

Telephone: 506-290-0102 EXT 296
Fax: 506-232-9353
Proveeduria Total S.A.
Motel Paraiso 50 Sur
San Francisco de Dos Rio
San Jose, Costa Rica
Telephone: 011-506-219-7611
Fax: 011-506-250-6520

Great Britain Customer Service
Shop Vac (UK) Ltd.
Calls Wharf
2 The Calls
Leeds, LS2 7JU
Telephone: 44 (0) 113 2372780

Guatemala Customer Service
Electronica Pan-Americana
3a Ave., 10-35 Zone 9
Guatemala City, Guatemala
Telephone: 502-361-1750
Fax: 502-332-0295
Email: epanamericana@epa.com.gt

Jordan Customer Service
Haider Murad & Sons Investment Group
Mesdar Street - Building No. (19)
Down Town- Amman
P.O. Box 6549
Amman 11118 Jordan
Telephone: 011-962-6-4774658
Fax: 011-962-6-4744700
Email: muradinv@hmg.com.jo

Korea Customer Service
Jayce Industries Ltd.
Rm 905/906 Sunil Technopia 440
Sangdaewon-dong, Jungwon-Gu
Seongnam City, Kyeonggi-do,
Korea 462-807
Attn: Maggy Soh
Telephone: 82-31-777-3530
Fax: 82-31-777-3537
Email: jayceb@unitel.co.kr

Mexico Customer Service
Shop-Vac Mexico S.A. de C.V.
Telephone: 52-33-3188-6388
Fax: 52-33-3188-5027
Email: latinamerica@shop-vac.com
Online Service Center Listings

New Zealand
Unit 5/71 Frankston Gardens Drive
Carrum Downs VIC 3201
Telephone: 61-3-9775-1020
Fax: 61-3-9770-8156
Email: shopvac@shopvac.com.au
Online Service Center List

Peru Customer Service
Asesoria Comercial, S.A.
Ave del Ejercito 1057 Magdalena
Lima, Peru
Telephone: 51-1-264-0035
Fax: 51-1-264-0223
Email: sedecentral@acosaperu.com

Philippines Customer Service
Co Ban Kiat Hardware Inc.
493-495-497 Quintin Paredes Street
Binondo, Metro
Manila, Philippines 1006
Telephone: 632-423-2730
Fax: 632-241-6279
Email: jcbk@cobankiat.com.ph

Puerto Rico Customer Service
Ferreteria Abraham Inc.
Box 11974 Caparra Heights Station
San Juan, P.R. 00922-1974
Telephone: 787-782-6033
Fax: 787-782-7177
Email: abraham@prw.net

Russian Customer Service
125 building 1, Varschavskoe str.
RU-117587 Moscow, Russia
Telephone: 74957812168
Email: info@shopvac.ru

Spain Customer Service
Shop Vac (UK) Ltd.
Calls Wharf
2 The Calls
Leeds, LS2 7JU
Telephone: 44 (0) 113-2372780

Thailand Customer Service
553/1-2 On-nut Road
Bangkok 10250 Thailand
Telephone: 662-7209333
Fax: 662-7209499

Venezuela Customer Service
Sigo S.A.
Ave Juan Bautista Arismendi
La Proveeduria, Polamar
Isla Margarita, Venezuela
Telephone: 011-5895-7411218
Fax: 011-5895-744922
Email: Sigosa@enlared.net

Suplidora Industrial IEN,C.A
Esquina Pastor A Puente Victoria
Edif. Centro Carabobo, Parque
Carabobo, Torre A, Piso 4, Ofic. 408
La Candelaria Caracas
Telephone: 011-58-2-12-575-3448
Fax: 011-58-2-12-577-4614

Vietnam Customer Service
Tan Phu Vinh Trading & Manufacturing Co. Ltd
143 Nguyen Chi Thanh Street
District 5
Ho Chi Minh City, Vietnam
Telephone: 011-848-9571334
Fax: 011-848-9571336
Email: ttthinh@hcm.vnn.vn

West Indies Customer Service
Johnsons Hardware Ltd
10 Micoud Street, P.O. Box 96
Telephone: 868-632-2121
Fax: 868-632-9346
Email: Enquiries@whscott.com

Other International Customer Service
Rebecca Head
Telephone: 570-321-7066
Fax: 570-320-5014
Email: rhead@shopvac.com